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Home Refund & Exchange Policy

Refund & Exchange Policy

Refund & Exchange Policy

All items can be refunded or exchanged if returned within 24 hours of purchase in original condition, unworn, undamaged except for sale items. 

Any Sale items, can only be exchanged.

Any Final Sale/Clearance items cannot be returned or exchanged and are considered final sale. 

Refund is processed and returned in the original form of payment. 

To request a return or exchange email: online@lotfy.com and Subject: ORDER NUMBER. 

You can also contact: +20 101 609 9976

You are obliged to pay the courier delivery fee calculated at checkout.

Yo are obliged to pay the courier fee for product return or exchange.